Postage depends on weight and the size of the package. Please check with the post to determine the exact amount. Most customers only pay several dollars to return the package back to our address.

This depends on the post and it often takes 7-14 days. If you do not receive the kit in that time period then please contact us and we will reship your kit.

If you do not receive your kit in 14 days then please contact us and we will reship your kit.

Results take 2-3 weeks, once received by our laboratory, however sometimes it may take 4 weeks. Our lab is equipped to handle a large number of samples however sometimes we receive a large number of samples at once.

Please contact us with your case ID, name and when you sent in the samples and we will address your concerns.